Returns & Exchanges

At Koala®, we want you to feel completely at home with your purchase, which is why we offer a 120-night trial period to ensure your new furniture is the perfect fit. If you are not entirely satisfied, we provide a hassle-free return process with full refunds on all standard items.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the request.

• 2.
  Package Your Items

  Place the items back in their original packaging; if you no longer have the boxes, our team can advise on suitable alternatives.

• 3.
  Schedule a Pickup

  Choose a convenient date for our specialized furniture couriers to collect the items directly from your doorstep.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-10 business days.